BASIC · WINTER SERVICE
Professional winter maintenance: cleaning, new blades, technical inspection, self-test, and software update.
Drop-off: IPK-Halle, Kötschach 450.
Inquire about Basic Service →Winter service for your robotic lawnmower
Ready for winter. Worry-free through the mowing season. Choose between Basic Winter Service and GAILER CARE.
Choose your winter service
Two service packages for your robotic lawnmower: Basic Winter Service or GAILER CARE. With the Basic Winter Service, you can optionally add pickup and delivery.
GAILER CARE · WORRY-FREE PACKAGE
€499 / year incl. VAT
3-year minimum term
Winter maintenance, collection, storage, spring startup, and 3 on-site service calls during the season.
Inquire about GAILER CARE →OPTIONAL ADD-ON TO BASIC WINTER SERVICE
Collection & delivery service
Don't want to bring your robotic mower to us yourself? We’ll pick it up and return it after the winter service – conveniently as part of our scheduled collection routes.
✓ Already included with GAILER CARE.
ALL-ROUND CARE · ALL YEAR LONG
More than just winter maintenance.
From autumn collection and professional storage to support during the mowing season – with GAILER CARE, we take care of your robotic lawnmower.
€499 per year incl. VAT
AWD models: €50 surcharge per year · 3-year minimum term
01 / AUTUMN & WINTER
We’ll pick it up.
Collection via scheduled route, removal of the charging station, thorough winter maintenance, and secure storage.
02 / SPRING
Ready for the season.
Return delivery via collection route, setup of the charging station, commissioning, and 9 replacement blades.
03 / MOWING SEASON
We stay by your side.
Three on-site visits, each with up to 30 minutes of labor and travel up to 40 road kilometers.
04 / SUPPORT
Help when it matters most.
Telephone support for app, connection, and error messages. Replacement robot available during longer repairs, subject to availability.
Additional repairs, spare and wear parts, as well as services outside the package, will be billed separately upon consultation.
How it works
Select a service, send your request, and schedule an appointment with our team.
GOOD TO KNOW · GUIDE
How to winterize your robotic lawnmower.
If you are winterizing the mower yourself, there are a few points to keep in mind. The exact requirements vary depending on the manufacturer and model – always refer to the operating manual.
01
Stop at the right time
Stop mowing well before the onset of frost or snow. Select the shutdown or winter mode specified by the manufacturer and secure the device against accidental startup.
02
Thorough yet gentle cleaning
Remove grass clippings and dirt from the wheels, housing, and cutting deck using a brush and a slightly damp cloth. Do not use a high-pressure cleaner or garden hose, as these can damage electronic components.
03
Check blades and wear parts
Check the mower blades, blade disc, wheels, and visible seals for damage or wear. Only perform work on sharp blades when the device is switched off and in accordance with the manufacturer's instructions.
04
Prepare the battery correctly
Charge the battery to the winter storage level recommended for your model. Some devices require recharging during storage. Avoid deep discharge and follow the manufacturer's temperature guidelines.
05
Store in a dry and protected place
Store the mower in a dry, clean, and preferably frost-free room. Protect the device from moisture, direct sunlight, and extreme temperature fluctuations.
06
Consider the charging station and cables
Whether the charging station should remain outside or be dismantled depends on the model. Only disconnect and protect connections according to the manufacturer's instructions; if necessary, mark the cable ends for reinstallation in the spring.
Our tip: During our professional winter service, we also check the technical components of your robotic mower. With GAILER CARE, we also take care of pickup, storage, and getting you started in the spring.
Frequently Asked Questions
What does the Basic Winter Service for robotic mowers include?
During the Basic Winter Service, we clean the housing, display, keypad cover, rubber seals, chassis, and wheels. New mower blades are included. We replace housing grease or seals as needed. We also inspect the front wheel bearings, blade disc bearings, skid plate, blade disc, and main switch cover. If the battery capacity is low (up to 1,550 mAh), we perform a battery test. Finally, we run a diagnostic self-test and, if available, a software update.
How do pickup and delivery work for the Basic Service and GAILER CARE?
For our Basic Winter Service, we offer pickup and return delivery of your robotic mower as part of our scheduled collection routes for an additional €30 incl. VAT. With GAILER CARE, pickup and return delivery are already included.
What services are included in the GAILER CARE all-inclusive package?
Collection, dismantling of the charging station, winter service, storage, return delivery, installation, and commissioning in the spring, as well as three on-site visits during the mowing season. A pack of nine replacement blades is included.
How much does GAILER CARE cost per year and what applies to AWD robotic mowers?
GAILER CARE costs €499 per year incl. VAT. There is a surcharge of €50 for AWD models. The minimum contract term is three years.
Which repairs and spare parts are not included in GAILER CARE?
Additional repairs, wear and replacement parts, as well as work outside the agreed services, are billed separately. We will consult with you before performing any work that incurs a charge.
How many on-site visits are included in GAILER CARE and what is the travel limit?
GAILER CARE includes three visits during the mowing season, each with up to 30 minutes of labor time and travel up to 40 road kilometers. Additional time and further travel are billed separately.
Where can I drop off my robotic mower for the basic winter service?
For the basic winter service, you can drop off your robotic mower at Maschinen Gailer in the IPK hall, Kötschach 450. Alternatively, we offer collection and return as part of our scheduled rounds for €30 incl. VAT.
What happens to my robotic mower during autumn and spring with GAILER CARE?
In the autumn, we collect the robotic mower as part of our scheduled collection rounds, dismantle the charging station, perform winter maintenance including cleaning and a functional check, and store the unit. In the spring, we return the mower, install the charging station, and put the unit back into operation.
What support does GAILER CARE offer during the mowing season?
In addition to three scheduled on-site visits, we provide telephone support for the app, connectivity, settings, error messages, and minor issues. In the event of a longer repair, a replacement robot may be provided subject to availability. A one-time holiday robot check can be arranged as an optional extra.
Which additional services are billed separately under GAILER CARE?
Replacement and wear parts, repairs, cable repairs, complex troubleshooting, major installation changes, additional service calls, labor time exceeding 30 minutes per visit, and travel distances over 40 road kilometers are not included in the package price. Any work subject to a charge will be carried out after consultation.
Request service now
We are happy to advise you and schedule an appointment. Phone 04715 297-35, Automower specialist 0664 889 410 39, rasenroboter@maschinen-gailer.at.
